Return Policy
What if I don’t love my wall art?
Please contact us within 14 days of receiving your order and we would be happy to exchange your order for an additional shipping fee. While we can issue a full refund within 14 days our shipping fee is non-refundable.
Returns and exchanges 15 days after the delivery date may be charged an additional 40% processing fee based on the amount paid on the order.
No returns will be accepted after 30 days from the ship date.
You can reach one of our return specialists at care@imagekind.com or 800-351-8986
Monday - Friday, 9:30am - 6:00pm EST
Please note that due to differences in monitors, the colors you see on your computer may be slightly different on the print you receive
What if my order arrives damaged or defective?
The workmanship of your canvas is guaranteed for 365 days from the date of shipment.
If you receive a damaged or defective product, please let us know and we’ll fix the problem as quickly as possible.
Please follow the instructions below and one of our representatives will quickly ship out a replacement.
1) Take a digital photo of the damaged item; include a photo of the box if it was also damaged.
2) Attach your digital photos to an email and send them to care@imagekind.com.
Be sure to include the full name on the order, order number, item name, and a brief description of the damage.
3) You will receive an email within 1-2 business days to let you know that your return is being processed.
If the damage or quality issue is not apparent in the photo, we may request that you provide additional information or return the item before the return can be processed.
How Can I Make My Payment?
We want you to feel completely comfortable when placing an order. All the information you transmit to us is secure and is kept strictly confidential.
When ordering online, simply enter all of your information through our secure server. You can order 24 hours a day, 7 days a week.
If you would prefer to place your order over the phone, we will email you a secure link to make your payment.
What Credit Cards Can I Use?
We accept Discover, MasterCard, Visa, American Express, and PayPal.
